UK distributor of all things miniature

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Welcome to www.PPJMiniatures.com (the “Site”). This Site is owned and operated by Paula Critchett and functions as an e-commerce platform.

By using this Site, you indicate that you have read, understand, and agree to abide by these Terms and Conditions at all times.

🏢 1. About Us & Contact Details

Please contact us if you have any questions, concerns, or cancellation requests:

  • Business Owner: Paula Critchett
  • Address: 8 Silverdale Drive, Waterlooville, Hants, PO7 6DN
  • Telephone: 07876032097
  • Email: [email protected]
  • Online: Contact form available directly on our Site

🔞 2. Age Restrictions & Accounts

  • Age Requirement: The minimum age to use our Site is 18 years old. We do not assume legal responsibility for false statements regarding age.
  • Account Security: When creating an account, you are solely responsible for keeping your login credentials, passwords, and sensitive information secure.
  • Accuracy: You agree that all personal data provided is accurate, truthful, and kept up to date.
  • Termination: We reserve the right to suspend or terminate accounts used illegally or in violation of these Terms.

🛍️ 3. Sale of Goods & Ordering

  • Products: This Site governs the sale of miniature dolls house parts.
  • Descriptions: We are under a legal duty to supply goods that match their description. While we aim for complete accuracy with images and descriptions, we cannot guarantee absolute perfection, and you purchase goods at your own risk.
  • Order Changes: We reserve the right to modify, reject, or cancel your order if necessary. If we cancel an order after processing your payment, a full refund will be issued to your original payment instrument.

💳 4. Payments

We accept the following payment methods:

  • Credit Card
  • Debit Card
  • Cash
  • PayPal (by arrangement)
  • Bank transfer (by arrangement)

By providing payment details, you authorise us to charge the due amount to that chosen instrument. We reserve the right to cancel or reverse transactions believed to violate any laws or these Terms.

📦 5. Shipping and Delivery

  • Delivery Carriers: Orders are shipped via Royal Mail Standard 48hr or Royal Mail Standard 24hr.
  • Timeline: Delivery takes place as soon as reasonably possible. Times may vary due to unforeseen circumstances and do not include weekends or bank holidays.
  • Charges: Delivery charges are calculated and paid in addition to the cost of the goods.
  • Address Accuracy: You must provide a complete and accurate delivery name and address. We are not liable for items delivered to the wrong address due to incomplete or inaccurate information.
  • Return Costs: If goods have already been dispatched, you must return them to us as soon as possible. You are responsible for the cost of return postage.
  • Liability: We are not responsible for damage or loss occurring to the goods while in transit.
  • Refund Scope: We will reimburse all payments received from you to the original source, (excluding postage costs).
  • Deductions: We legally reserve the right to reduce your reimbursement to reflect any loss in value caused by unnecessary handling of the goods.
  • Refund Timeline: Reimbursements will be made within 14 days of receiving the goods back, or 14 days after you provide proof of return postage. Refunds are processed using your original payment method.

🔧 7. Damaged, Faulty, or Incorrect Goods

Independent of your statutory cancellation rights, refund requests can be made within 14 days of receipt if:

  • The item arrives damaged or faulty.
  • The item does not match its description.

Return Procedure: Returns must be sent via mail. Please visit your nearest Post Office branch to dispatch the package and pay the required postage fees.

⚖️ 8. Legal Provisions, Liability, & Indemnity

  • Consumer Protection Law: These terms do not limit your mandatory legal rights under the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other local consumer protection legislation that cannot be excluded.
  • Limitation of Liability: Paula Critchett, along with any directors, officers, agents, or employees, will not be held liable for any actions, claims, losses, damages, or legal expenses arising from your use of this Site.
  • Indemnity: Except where prohibited by law, you agree to indemnify and hold harmless Paula Critchett from any claims, losses, damages, or expenses (including legal fees) arising out of your violation of these Terms.
  • Applicable Law: These Terms and Conditions are governed exclusively by the laws of the Country of England.
  • Severability: If any provision within these Terms is found invalid or void under applicable laws, it will be removed. The remaining provisions will remain fully valid and enforceable.
  • Amendments: We may update these terms from time to time. Users will be notified of changes via an email or a prominent notice posted directly on the Site.